Should companies be focusing on retaining current customers rather than going after new customers due to the poor economic environment?
Often in life, we hear people wonder, “should I be doing X or Y?” I like to use my kids as examples — only because they are so clearly reflections of ourselves.
The question is not, “should [...]

What do you think are the major reasons companies fail to reach their revenue goals?
The famous McDonald’s restauranteur, Ray Croc, used to say “There is no competition”. What he meant was that we can’t blame others for our failure with customers (I would add children or spouses as well!)
Some years ago, Rockefeller Corporation did [...]