voice of the customer's tag archives

Sustainable Revenue Growth with the Full Customer Satisfaction Equation

Posted by OneAccord in Friday, January 16th 2009

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Gordon Harter is a Principal with Accord Global, ‘sister company’ to interim executive staffing firm OneAccord. You can reach Gordon at gordon.harter@accordglobal.com
Just when we thought we had finally left algebra behind, someone has audacity to inform us that even Customer Satisfaction is an equation! The truth is that solving this equation can be much [...]

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